Frequently Asked Questions
Q: My phone is faulty, can I still recycle it and get paid?
A: Yes, we may still offer payment on non-working handsets.
Q: What does it mean by working?
A: The phone must match the order you placed, it must switch on and off and obtain a mobile phone signal, and it must come complete with battery and battery cover. The phone must not be barred or have been reported lost or stolen.
Q: How do I post my phone to you?
A: After selecting the phone you wish to trade in and have given us your details you will be able to print out a sheet with your details and our address on it, please keep this for your records. We will then send you a freepost jiffy bag within a couple of days so you can send us the phones. Please note we DO NOT pay for phones lost in the post so please get at least a proof of posting from the post office or use a trackable service such as Recorded delivery / Special delivery.
Q: My phone is not on the list, can I still recycle it?
A: Yes, if your phone is not listed but you believe it to have some value, contact us and we will give you a quote.
Q: We have lots of phones to recycle, can we send them all to you?
A: Yes of course you can, add them all to the order- the more you send the more you get paid.
Five simple steps to selling your mobile phone...
Find your phone in the categories on the right or enter the make or model of your phone in the search bar at the top of the page.
Add the amount you have to the shopping cart (don't worry you are selling them NOT buying them!)
Add your details (So we know who to pay!) We then post you a FREEPOST Jiffy bag which you will receive within a couple of days.
Post us your phone* We will test it to ensure it works and we post you a cheque.
You spend the money!
